Privacy Policy

Information We Collect

When you work with us on machine learning projects or inquire about our services, we collect information that helps us deliver better solutions. This includes basic contact details like your name, email, and phone number when you reach out to us.

How We Use Your Information

Your information serves specific purposes in our business relationship. We use it to communicate about projects, deliver services, and maintain the quality standards you expect from us.

• Responding to your inquiries about our machine learning services
• Developing and implementing custom business solutions
• Providing ongoing support and maintenance for your systems
• Sending project updates and relevant business communications
• Improving our services based on client feedback and usage patterns

We don't use your information for marketing campaigns or sell it to third parties. Our focus remains on delivering the machine learning solutions you've contracted us to build.

Information Sharing

We rarely share your information with outside parties. When we do, it's limited to specific circumstances that support our service delivery or legal compliance requirements.

We never sell, rent, or trade your information to marketers or other businesses. Your data stays within our circle of trust and serves only the purposes we've agreed upon.

Your Rights and Choices

You have significant control over your personal information. We respect your right to know what we have, request changes, or ask us to remove your data entirely.

• Access: Request copies of the personal information we hold about you
• Correction: Ask us to update or correct inaccurate information
• Deletion: Request removal of your personal data from our systems
• Restriction: Limit how we process your information in certain circumstances
• Portability: Receive your data in a structured format for transfer elsewhere

To exercise these rights, simply contact us using the information provided below. We'll respond within a reasonable timeframe and work with you to address your concerns appropriately.

Keep in mind that some data may need to be retained for legitimate business purposes, such as completing ongoing projects or meeting legal obligations. We'll explain any limitations when you make specific requests.

Data Retention

We keep your information only as long as necessary for the purposes we collected it. For active business relationships, this typically means throughout our project work and for a reasonable period afterward to provide support.

Project-related technical data is usually retained for two years after project completion, allowing us to provide ongoing support and address any issues that might arise. Business contact information may be kept longer to maintain our professional relationship and inform you about relevant service updates.

When data reaches the end of its useful life, we securely delete or anonymize it according to industry best practices. Our deletion processes ensure information cannot be recovered or reconstructed.

International Data Transfers

Our primary operations are based in Vietnam, but we occasionally work with international technology platforms and cloud services. When your information crosses borders, we ensure appropriate safeguards are in place.

We select service providers that offer strong data protection commitments and, where necessary, implement additional contractual protections. For clients concerned about data location, we can discuss options to keep information within specific geographic regions.

Changes to This Policy

Business practices evolve, and so might our privacy approach. When we make significant changes to this policy, we'll notify you through email or prominent website notices, giving you time to review and understand the updates.

Minor clarifications or administrative changes might be posted directly to our website. We encourage you to review this policy periodically, especially before starting new projects with us.

The effective date at the top of this page indicates when the current version took effect. Previous versions are available upon request if you need to reference historical privacy practices.